Yes, we are able to process private health insurance claims on the day of your appointment.

Please bring your physical card, we will need this to process your claim.

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Depending on your private healthcare provider and level of cover, the amounts covered will vary.

To find out how much your private health insurance will cover and help you budget for your next appointment, feel free to download the Hicaps-go app to retrieve a quote or alternative contact your fund directly to find out how much they will cover.

Yes, to claim under Medicare you will need a referral from your GP.

From 1 July 2025, all new chronic disease plans are called GPCCMPs.
Plans created before this date remain valid until 30 June 2027.

Please see our medicare page for more detailed information.

At Your Family Osteo, we value your time and ours. To keep appointments fair and accessible for all patients, our updated cancellation policy is:

• Cancellations must be made by 8:00am on the day before your booked appointment.

• If you cancel after this time, an $80 late cancellation fee will apply.

• Cancellations within 6 hours of your appointment time will be considered a failure to attend (no show) and will incur the full treatment fee.

• By booking, patients consent to these fees being charged to the payment details we hold on file.

✅ How to Cancel an Appointment

Cancellations are only accepted via the following methods:

1. Email: info@yourfamilyosteo.com

2. Phone: (03) 7009 0220

   If unanswered, please leave a voicemail — this will be accepted as notice.

3. Cancellation link included in your appointment confirmation and reminder emails (only active until the 8:00am cut-off on the day before your appointment)

💡 Why This Matters

Late cancellations and no-shows make it difficult to offer appointment times to patients on our waiting list who need care.

We understand genuine emergencies happen and will always be compassionate in these circumstances.