Our cancellation policy is as follows:

It is agreed that the client must provide cancellation notice by 8:00am on the day before their booked appointment. Failure to do so will incur an $80 late cancellation fee.

It is agreed that if a client cancels within 6 hours of their appointment time or fails to attend (FTA), this will be considered a no-show and will incur 100% of the consultation fee.

A cancellation or any outstanding fee owing to Your Family Osteo for services provided is authorised by the client to be charged to the credit card on file.

Cancellations are only accepted via:

Email: info@yourfamilyosteo.com

Phone: (03) 7009 0220 (voicemail accepted as notice)

Cancellation link included in your appointment confirmation and reminder emails (only active until the 8:00am cut-off on the day before your appointment)